General Terms and Conditions of Sale (GTC)

These General Terms and Conditions of Sale (hereinafter "GTC") govern all sales made on the website https://www.wheellow.com (hereinafter "the Site"), published by Dorian Rastello , micro-entrepreneur.

1. Legal information

Company: Dorian Rastello (micro-enterprise)
Manager: Dorian Rastello
Business address: 108 Bis Avenue Lacassagne 69003 Lyon, France
SIRET: 89097738200021
Contact email: service@wheellow.com

2. Products

Wheellow sells spare parts, accessories, equipment, and helmets for electric scooters . Product descriptions are provided as accurately as possible.

The photographs are indicative and may show slight variations depending on the screen.

3. Prices and currencies

The prices displayed on the Site are offered in all currencies supported by Shopify . The customer can select their preferred currency.

The final transaction is always debited in EUR (€) , in accordance with Shopify's operation, with automatic conversion according to the current rate.

4. Order

The order is confirmed upon receipt of full payment. Any order placed on the Site constitutes unreserved acceptance of these Terms and Conditions.

Wheellow reserves the right to refuse any order in case of suspected fraud or payment problem.

5. Accepted Payment Methods

The available payment methods are:

• Visa/Mastercard bank cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Klarna (payments in installments depending on eligibility)

All transactions are secure. Wheellow does not store any banking information.

6. Delivery

6.1 Delivery Zones

Wheellow book:

• France
• Europe
• Rest of the world (excluding the United States for the time being)

6.2 Delivery charges

Carriers offered:

• The Post Office
• Colissimo Home Delivery
• Mondial Relay

6.3 Free delivery

Free delivery on orders over €70 — only in Europe.

6.4 Delivery Times

• France: up to 7 business days
• Europe: up to 8 business days
• International: up to 10 business days

6.5 Reception

It is the customer's responsibility to check the package upon receipt. Any anomaly (open package, damaged product, etc.) must be reported to the carrier and Wheellow within 48 hours.

7. Right of withdrawal

In accordance with the law, the customer has a period of 14 days to exercise their right of withdrawal.

The products must be:

• not used
• unmounted
• ideally in the original packaging

Return shipping costs are the responsibility of the customer if the reason for the return is not due to a Wheellow error (e.g., compatibility issue due to misreading the product description).

Return address

8 Rue Sainte-Barbe,
69110 Sainte-Foy-lès-Lyon
France

Or contact us beforehand via: service@wheellow.com

8. Non-returnable products

The following products may be refused upon return if used:

• parts already assembled or damaged by the customer
• products that have been improperly installed

9. Warranty

Wheellow only applies the legal 2-year guarantee of conformity (articles L217-4 et seq. of the Consumer Code).

Consumables (inner tubes, tires, brake pads, etc.) are subject to normal wear and tear and are only guaranteed in the event of a manifest defect upon receipt.

10. Responsibility

Wheellow cannot be held responsible:

• of an incorrect assembly carried out by the client
• damages related to misuse of the scooter
• of an incompatibility if the product information sheet has not been read correctly

11. Personal data

Data processing is described in Wheellow's Privacy Policy .

12. Force majeure

Wheellow cannot be held responsible in the event of unforeseen events making it impossible to perform the contract (strike, natural disaster, pandemic, etc.).

13. Mediation – Disputes

In the event of a dispute, an amicable solution will be sought as a priority.

Consumer mediator

Wheellow joins the CM2C mediation service:

CM2C – Consumer Mediation Center of Justice Conciliators
14 rue Saint Jean
75017 Paris
www.cm2c.net

competent court

As a last resort, any dispute will be brought before the competent court in Lyon (France) .

14. Minimum age

Use of the Site is restricted to users aged 16 years or older.

15. Customer Service

Email: service@wheellow.com
Address: 8 Rue Sainte-Barbe, 69110 Sainte-Foy-lès-Lyon