Privacy Policy

This Privacy Policy explains how Wheellow collects, uses, and protects your personal information when you use the wheellow.com website.

1. Information Collected

a. Information Provided Directly

When making a purchase or contact, we collect:
– First and last name
– Postal address
– Email address
– Delivery address
– Payment information (never stored by Wheellow)

b. Information Collected Automatically

During your browsing, we collect:
– IP address
– Cookies
– Pages visited
– Browser type
– Behavior analysis (Shopify Analytics / Google Analytics)

2. Use of Your Data

Your data is used to:
– Process your orders
– Make payments
– Deliver your packages
– Communicate with you
– Prevent fraud
– Improve user experience

3. Secure Payment

Payments are processed by external providers (Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay). Wheellow does not store any banking data.

4. Data Sharing

We share your data only with:
– Shopify (hosting & e-commerce)
– Carriers (La Poste, Colissimo, Mondial Relay)
– Payment providers (Shopify Payments, PayPal, Klarna)
– Google Analytics

5. Cookies

Cookies are used to improve your browsing, measure site activity, and facilitate the cart. You can manage them from your browser.

6. Data Retention

Order-related data is kept for 10 years (legal obligation). Marketing data is kept until a deletion request.

7. Your Rights (GDPR)

You have the following rights:
– Right of access
– Right to rectification
– Right to erasure
– Right to object
– Right to data portability

To exercise your rights:
service@wheellow.com

8. Transfer Outside the EU

Shopify hosts some servers in Canada and the United States. These transfers comply with GDPR (Standard Contractual Clauses).

9. Protection of Minors

The site is not intended for minors under 16 years old.

10. Contact

For any question, complaint, or information request, you can contact Wheellow at:
Email: service@wheellow.com
Postal address: 254 RUE VENDOME, 69003 LYON, FRANCE