Privacy Policy

This Privacy Policy explains how Wheellow collects, uses and protects your personal information when you use the wheellow.com website.

1. Information collected

a. Information provided directly

When you make a purchase or make contact, we collect:
- First and last name
– Postal address
- E-mail address
- Delivery address
– Payment information (never stored by Wheellow)

b. Information collected automatically

During your browsing, we collect:
– IP address
– Cookies
– Pages visited
– Browser type
– Behavioral analysis (Shopify Analytics / Google Analytics)

2. Use of your data

Your data is used for:
– Processing your orders
– Make the payments
– Deliver your parcels
– Communicating with you
– Preventing fraud
– Improve the user experience

3. Secure payment

Payments are processed by external providers (Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay). Wheellow does not store any banking data.

4. Data sharing

We only share your data with:
– Shopify (hosting & e-commerce)
– Carriers (La Poste, Colissimo, Mondial Relay)
– Payment providers (Shopify Payments, PayPal, Klarna)
– Google Analytics

5. Cookies

Cookies are used to improve your browsing experience, measure site activity, and facilitate the shopping cart. You can manage them from your browser.

6. Data retention

Order data is kept for 10 years (legal obligation) . Marketing data is kept until a deletion request is made.

7. Your rights (GDPR)

You have the following rights:
– right of access
– right of rectification
– right to erasure
– right to object
– right to portability

To exercise your rights:
service@wheellow.com

8. Transfer outside the EU

Shopify hosts some servers in Canada and the United States. These transfers comply with the GDPR (Standard Contractual Clauses).

9. Protection of minors

This site is not intended for minors under the age of 16.

10. Contact

For any questions:
service@wheellow.com